Gaining Visibility into Satisfaction Rates
SuperUser Account
/ Categories: The Basics Blog

Gaining Visibility into Satisfaction Rates

An easy way for customers to rate our performance

"Rate Your Project"  

You've probably noticed some Netflix-like feedback buttons where you can quickly advise us how we did on each order.  We're working on tracing these review metrics back to everyone who touches each of your orders, so we can find patterns and continually upgrade our quality and reduce revisions which are costly to your productivity and reputation.    

Why only Good and Not Good: 

We wanted to build this feature in a way that minimized the clicking and typing by our customers because getting broader-based feedback will give us more insights over less reviews with more depth.  Reading through 100s of text reviews will be slow and make it hard to find trends. We had 750 reviews the same day we launched; we hope this trend continues.

How we'll use the feedback: 

There are several people that work together in each job that we deliver: our artist, artist team leader, production manager, revision scheduler, and final Seattle office proofer.  We can score each job as 1 for Thumbs Up and 2 for Thumbs Down, and then we can give each person their average. We will be able to see trends and come up with correctional plans to try to get everyone as close as we can to perfect Thumbs Up scores.

We can also pull a report that shows us which customers who normally give us Thumbs Up and then a few Thumbs Downs, so we can then send the unsatisfactory artworks to our Ignition Drawing manager for deeper research. 

We will be able to identify artist training changes, unpopular techniques, and confusing order form questions and good ideas.

Thanks, 

Cory Dean 

 

Here are some screens where you'll find the ratings feature: 

"RATE YOUR PROJECT" IS ACCESSIBLE ON EVERY CUSTOMER'S DASHBOARD:

When you log on to your Ignition Drawing account, the "Rate Your Project" feature is available in the top left corner.

The last project you've ordered that has NOT been rated yet will automatically appear.  

THE FUNCTIONALITY IS ALSO ACCESSIBLE FROM INDIVIDUAL ORDER DETAIL SCREENS:

The "Rate Your Project" feature is also accessible from your Order Details screen. 
Let us know if we me
t your expectations with each vector or digitizing order placed. 

CUSTOMERS CAN EASILY RATE MORE THAN ONE PROJECT AT A TIME:

If you want to rate more projects, you needn't open each project record individually. 
You can rate more from the Search Orders function or from your Dashboard via a "Rate More Projects"  pop-up screen, like what you see below: 


 

We hope you will find this feature helpful.  Let us know what you think in the comments below. 

We look forward to receiving your feedback.

 

 

 

Previous Article We offer Exact Sew Outs!
Next Article Working with 3D Puff Embroidery - Part 3
Print
26288 Rate this article:
No rating

20 comments on article "Gaining Visibility into Satisfaction Rates"

Avatar image

Steven Baker

[url=https://bestpaperwritingservicereviews.com/reviews/customwritings-review]According to Peter Graham[/url], the online market is filled with various essay writing services, but not all of them are trustworthy. Take your time to read the review about the platform you want to entrust your academic success.


Avatar image

test

www.test.com


Avatar image

test

test


Avatar image

test

test


Avatar image

basket random

The statement you provided explains the reason behind using a simplified feedback system with only "Good" and "Not Good" options. The primary objective is to minimize the effort required by customers to provide feedback by reducing the amount of clicking and typing involved. By collecting broader-based feedback with a simple rating system, the company aims to gain more insights from a larger number of reviews, rather than having fewer reviews with more detailed information.


Avatar image

cubes 2048

I appreciate your suggestions here, I will come back often to update new information from you.


Avatar image

chofer bcn

no bebas al volante


Avatar image

betterwound

I'm hoping it will thrive because I've never owned one before. doodle jump


Avatar image

emoji

Accept the variety of emojis! Use copy-paste when using emojis. Discover new collections, including ones for smileys, activities, sports, symbols, and more.


Avatar image

retro bowl

This article is interesting and creates curiosity from the start with a catchy title. I was hooked from the very beginning and couldn't take my eyes off its remarkable content.



Avatar image

scribble io

You did a great job, I read your whole post, and these are very useful facts. I like what you do and what you know. I will tell others about this blog.


Avatar image

tiny fishing

The "Rate Your Project" feature is also accessible from your Order Details screen.




Avatar image

pizza tower

Thanks for this information. I really appreciate the information that you have provided.


Avatar image

tbn

Earn money with mobile every day


Avatar image

temple run 3

I can give you the address. Here you will learn how to do it correctly. Read and write something good.


Avatar image

zakandrews398

I came across an article discussing the importance of online reviews when making purchasing decisions, and I must say, it was eye-opening. The article highlighted how reading reviews can provide valuable insights into the quality and reliability of products or services and you can also explore more on https://help-center.pissedconsumer.com/online-review-survey/ . As someone who values the opinions of others, I found this information to be incredibly helpful in guiding my own purchasing decisions. I now feel more confident in my ability to make informed choices based on the experiences of others. Overall, I highly recommend taking the time to read online reviews before making any purchases - it can truly make a difference in your overall satisfaction.


Avatar image

zakand

hereanchor

[url=https://en.wikipedia.org/wiki/1998_FIFA_World_Cup/]best[/url]

[best](https://en.wikipedia.org/wiki/1998_FIFA_World_Cup/)

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Theme picker

Working with 3D Puff Embroidery - Part 4

Working with 3D Puff Embroidery - Part 4

In this last installment, Jesse Elliott, our digitizing expert takes you through steps to remember when working with 3D puff designs.

Working with 3D Puff Embroidery - Part 3

Working with 3D Puff Embroidery - Part 3

In this third installment, Jesse Elliot, our digitizing expert takes you through the steps of embroidering a 3D puff design.

Gaining Visibility into Satisfaction Rates

Gaining Visibility into Satisfaction Rates

"Rate Your Project" is a feature on your Ignition Drawing Dashboard: Simply click to report your satifsfaction level. 

 

We offer Exact Sew Outs!

We offer Exact Sew Outs!

We wanted to give you more options to streamline your customer approval process. A lot of our customers resew our orders for customer approval which adds extra days and labor to the approval process. Where? - On the 3rd page...

Continue Reading →

Working with 3D Puff Embroidery - Part 2

Working with 3D Puff Embroidery - Part 2

Jesse Elliot, our digitizing expert, shares his insights in this second installment on how to digitize 3D puff embroidery.

RSS
12345