Survey Results, Steady Improvements
SuperUser Account
/ Categories: About Us Blog

Survey Results, Steady Improvements

Product Quality & Customer Service

Every January, we send out our once-a-year survey that allows you to review and give insights about our business. 

We want to thank the 600 people that responded.  We take the results very seriously and strive for perfect scores on every question.  It's more of a stretch goal that we'll never reach, but it doesn't stop us from trying.  We keep the options limited by only offering a 3-point scale:  1. Not good enough, 2. Good, 3. Better than Expected.

Below is the raw data we received in our most important categories:  Product Quality and Customer Service.  We're really proud that we received solid improvements in a wild year. We're implementing some of the good ideas uncovered and hope to see another year of steady improvements.

Thank you very much for your continued business. 

 

2020 SURVEY FINDINGS: 

Quality of Digitizing:  Improved 

2020: 97% responded Good or Better than Expected 

2019: 89.6% responded Superior or Great 

Results: Digitizing Quality improvement of 7.4 percent over last year. 

 

Digitizing Service Rep Performance:  Improved 

2020: 97.4% responded Good or Better than Expected 

2019: 94.8% responded Superior or Great 

Results:  Digitizing Service Rep improvement of 2.6 percent over last year. 

 

Quality of Vector Re-drawing:  Improved 

2020: 97% responded Good or Better than Expected 

2019: 75% responded Superior or Great 

Results: Vector Quality improvement of 22 percent over last year. 

 

Vector Re-drawing Service Rep Performance:  Improved 

2020: 99% responded Good or Better than Expected 

2019: 94.8% responded Superior or Great 

Results: Vector Service Rep improvement of 4.2 percent over last year. 

 

Stay tuned for news of further improvements and always check here in the blog for advice, tips, and tricks from our digitizing and vector redrawing experts!

 

Previous Article Gaining Visibility into Satisfaction Rates
Print
329 Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Theme picker

Survey Results, Steady Improvements

Survey Results, Steady Improvements

First of all, thank you all who participated in our annual survey!  We appreciate your candor and feedback about our processes, our people, and our services. What did we learn? 

Gaining Visibility into Satisfaction Rates

Gaining Visibility into Satisfaction Rates

"Rate Your Project" is the latest new feature on your Ignition Drawing Dashboard: Simply click to report your satifsfaction level. 

 

Vector File Formats

Vector File Formats

You’ve browsed our site and are placing a vector order, then find you're stumped by all the various file format options. Which one do you need?  What are they used for?  We're here to help! 

Stitch Counts

Stitch Counts

WHAT WE KNOW FOR SURE:
QUALITY EMBROIDERY REQUIRES OPTIMIZED STITCH COUNT

Here at Ignition Drawing, we know what it takes to get every stitch count “Just Right” every time.  

New Year, New Starts!

New Year, New Starts!

This year, newcomer Anjuli joins our staff and we welcome back Andrea! 
Longtime embroidery expert Jesse Elliot steps back as our joint team leader. 

Missing Our Friend...

Missing Our Friend...

From the very start: 
Don helped build a strong online presence for our business. 

We will miss him dearly. 

Covid Survival: Seen through the Eyes of Velociterra's Founder

Covid Survival: Seen through the Eyes of Velociterra's Founder

2020 Year-in-Review: 
From Full of Hope to Grateful for Loyal Customers

Hear how the founder of Velociterra companies Ignition Drawing (Vector and Digitzing), Arrow Emblems (Custom Patch Supplier), and Emerald City Decoration (Contract Embroidery) weathered the storms of 2020, the Covid crisis, re-fit an overseas factory, and launched a series of new products to keep our 220 employees working, engaged, and contributing during the year everyone wants to forget. 

Working with ZIP files

Working with ZIP files

Zip files(.zip) are compressed single files, sometimes called "archives", that contain one or more documents, photographs, videos or any variety of files. Zips make it easy to keep related files together similar to folders, but make transporting, e-mailing, downloading and...

Continue Reading →

Why did we change to Ignition Drawing?

Why did we change to Ignition Drawing?

Its been a long time coming to add more personality to our business. We set out to relaunch our brand, with something more memorable and modern.  How was our brand originally chosen? • When the business was started in 2003, we knew...

Continue Reading →

RSS
1234