Survey Results, Steady Improvements
Product Quality & Customer Service
Every January, we send out our once-a-year survey that allows you to review and give insights about our business.
We want to thank the 600 people that responded. We take the results very seriously and strive for perfect scores on every question. It's more of a stretch goal that we'll never reach, but it doesn't stop us from trying. We keep the options limited by only offering a 3-point scale: 1. Not good enough, 2. Good, 3. Better than Expected.
Below is the raw data we received in our most important categories: Product Quality and Customer Service. We're really proud that we received solid improvements in a wild year. We're implementing some of the good ideas uncovered and hope to see another year of steady improvements.
Thank you very much for your continued business.
2020 SURVEY FINDINGS:
Quality of Digitizing: Improved
2020: 97% responded Good or Better than Expected
2019: 89.6% responded Superior or Great
Results: Digitizing Quality improvement of 7.4 percent over last year.
Digitizing Service Rep Performance: Improved
2020: 97.4% responded Good or Better than Expected
2019: 94.8% responded Superior or Great
Results: Digitizing Service Rep improvement of 2.6 percent over last year.
Quality of Vector Re-drawing: Improved
2020: 97% responded Good or Better than Expected
2019: 75% responded Superior or Great
Results: Vector Quality improvement of 22 percent over last year.
Vector Re-drawing Service Rep Performance: Improved
2020: 99% responded Good or Better than Expected
2019: 94.8% responded Superior or Great
Results: Vector Service Rep improvement of 4.2 percent over last year.
Stay tuned for news of further improvements and always check here in the blog for advice, tips, and tricks from our digitizing and vector redrawing experts!