Gaining Visibility into Satisfaction Rates
SuperUser Account
/ Categories: The Basics Blog

Gaining Visibility into Satisfaction Rates

Introducing an easy way for customers to rate our performance

"Rate Your Project"  

You've probably noticed some Netflix-like feedback buttons where you can quickly advise us how we did on each order.  We're working on tracing these review metrics back to everyone who touches each of your orders, so we can find patterns and continually upgrade our quality and reduce revisions which are costly to your productivity and reputation.    

Why only Good and Not Good: 

We wanted to build this feature in a way that minimized the clicking and typing by our customers because getting broader-based feedback will give us more insights over less reviews with more depth.  Reading through 100s of text reviews will be slow and make it hard to find trends. We had 750 reviews the same day we launched; we hope this trend continues.

How we'll use the feedback: 

There are several people that work together in each job that we deliver: our artist, artist team leader, production manager, revision scheduler, and final Seattle office proofer.  We can score each job as 1 for Thumbs Up and 2 for Thumbs Down, and then we can give each person their average. We will be able to see trends and come up with correctional plans to try to get everyone as close as we can to perfect Thumbs Up scores.

We can also pull a report that shows us which customers who normally give us Thumbs Up and then a few Thumbs Downs, so we can then send the unsatisfactory artworks to our Ignition Drawing manager for deeper research. 

We will be able to identify artist training changes, unpopular techniques, and confusing order form questions and good ideas.

Thanks, 

Cory Dean 

 

Here are some screens where you'll find the ratings feature: 

"RATE YOUR PROJECT" IS ACCESSIBLE ON EVERY CUSTOMER'S DASHBOARD:

When you log on to your Ignition Drawing account, the "Rate Your Project" feature is available in the top left corner.

The last project you've ordered that has NOT been rated yet will automatically appear.  

THE FUNCTIONALITY IS ALSO ACCESSIBLE FROM INDIVIDUAL ORDER DETAIL SCREENS:

The "Rate Your Project" feature is also accessible from your Order Details screen. 
Let us know if we me
t your expectations with each vector or digitizing order placed. 

CUSTOMERS CAN EASILY RATE MORE THAN ONE PROJECT AT A TIME:

If you want to rate more projects, you needn't open each project record individually. 
You can rate more from the Search Orders function or from your Dashboard via a "Rate More Projects"  pop-up screen, like what you see below: 


 

We hope you will find this feature helpful.  Let us know what you think in the comments below. 

We look forward to receiving your feedback.

 

 

 

Previous Article Working with ZIP files
Print
7334 Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Theme picker

Optimizing your Vinyl Orders!

Optimizing your Vinyl Orders!

What is the best way to place an order for Vinyl? Placing a vector order for Vinyl application can be a tricky thing. A solid set of instructions when you place the order can help us narrow down exactly what...

Continue Reading →

How to use G-mail as a tool to view EPS/Ai/PDF files

How to use G-mail as a tool to view EPS/Ai/PDF files

Attachments have been used right from the early days of the email. Now-a-days people share more and more stuff online, rather than sending them through attachments. However it is still a part of many email users daily experience, since it...

Continue Reading →

How to Read Run Sheets

How to Read Run Sheets

Run sheets are a way to know how to program your colors in the machine without having the software directly wired to your embroidery machine.  A run sheet has the breakdowns of how many color stops there are. Some run...

 

Continue Reading →​

Embroidery Glossary Stitch Types

Embroidery Glossary Stitch Types

Run Stitch This is your basic stitch. This stitch is common in both embroidery and sewing machines. Look at the seam of most jeans and you will see this stitch. Most run stitches in embroidery are between .8 mm to...

 

Continue Reading→

Digitizing Trees, Leaves, Grass and Bushes

Digitizing Trees, Leaves, Grass and Bushes

In a previous article, I showed how stitch direction and stitch type can be used in a creative way to make more realistic landscapes. Now we will focus more on individual areas, mainly trees, bushes, and leaves. A lot of...
 

Continue Reading→

Digitizing Revision Pricing Updates

Digitizing Revision Pricing Updates

We've updated the language in our pricing to better outline any additional charges that may occur during revisions. All possible fees are outlined below and in our FAQ. Different Fabric Types Each additional : $5 Sizing Enlargement 0-19%: $5 20-99%: $15...

Continue Reading→

Digitizing Landscapes

Digitizing Landscapes

Approach is everything when you want to digitize realistically. In this and upcoming articles we will be discussing how to approach digitizing so your work comes out looking more realistic and dynamic. Your typical landscape will often have the following:...

Continue Reading →

Digitizing Animals

Digitizing Animals

We are going to look at this subject with a rather broad brush. This article will handle the basics of how to approach digitizing for animals. I use Wilcom as my primary digitizing program so most of my specifications will focus...

Continue Reading →

Day 1 of your Layout Lab Private Label

Day 1 of your Layout Lab Private Label

If you're reading this blog you might be looking for advice on where to get started or how to get your Layout Lab off the ground. We are giving you a free 30-day trial so its a great opportunity for...

Continue Reading →

RSS
12345