Gaining Visibility into Satisfaction Rates
SuperUser Account
/ Categories: The Basics Blog

Gaining Visibility into Satisfaction Rates

Introducing an easy way for customers to rate our performance

"Rate Your Project"  

You've probably noticed some Netflix-like feedback buttons where you can quickly advise us how we did on each order.  We're working on tracing these review metrics back to everyone who touches each of your orders, so we can find patterns and continually upgrade our quality and reduce revisions which are costly to your productivity and reputation.    

Why only Good and Not Good: 

We wanted to build this feature in a way that minimized the clicking and typing by our customers because getting broader-based feedback will give us more insights over less reviews with more depth.  Reading through 100s of text reviews will be slow and make it hard to find trends. We had 750 reviews the same day we launched; we hope this trend continues.

How we'll use the feedback: 

There are several people that work together in each job that we deliver: our artist, artist team leader, production manager, revision scheduler, and final Seattle office proofer.  We can score each job as 1 for Thumbs Up and 2 for Thumbs Down, and then we can give each person their average. We will be able to see trends and come up with correctional plans to try to get everyone as close as we can to perfect Thumbs Up scores.

We can also pull a report that shows us which customers who normally give us Thumbs Up and then a few Thumbs Downs, so we can then send the unsatisfactory artworks to our Ignition Drawing manager for deeper research. 

We will be able to identify artist training changes, unpopular techniques, and confusing order form questions and good ideas.

Thanks, 

Cory Dean 

 

Here are some screens where you'll find the ratings feature: 

"RATE YOUR PROJECT" IS ACCESSIBLE ON EVERY CUSTOMER'S DASHBOARD:

When you log on to your Ignition Drawing account, the "Rate Your Project" feature is available in the top left corner.

The last project you've ordered that has NOT been rated yet will automatically appear.  

THE FUNCTIONALITY IS ALSO ACCESSIBLE FROM INDIVIDUAL ORDER DETAIL SCREENS:

The "Rate Your Project" feature is also accessible from your Order Details screen. 
Let us know if we me
t your expectations with each vector or digitizing order placed. 

CUSTOMERS CAN EASILY RATE MORE THAN ONE PROJECT AT A TIME:

If you want to rate more projects, you needn't open each project record individually. 
You can rate more from the Search Orders function or from your Dashboard via a "Rate More Projects"  pop-up screen, like what you see below: 


 

We hope you will find this feature helpful.  Let us know what you think in the comments below. 

We look forward to receiving your feedback.

 

 

 

Previous Article Working with ZIP files
Print
7334 Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Theme picker

Missing Our Friend...

Missing Our Friend...

From the very start: 
Don helped build a strong online presence for our business. 

We will miss him dearly. 

Covid Survival: Seen through the Eyes of Velociterra's Founder

Covid Survival: Seen through the Eyes of Velociterra's Founder

2020 Year-in-Review: 
From Full of Hope to Grateful for Loyal Customers

Hear how the founder of Velociterra companies Ignition Drawing (Vector and Digitzing), Arrow Emblems (Custom Patch Supplier), and Emerald City Decoration (Contract Embroidery) weathered the storms of 2020, the Covid crisis, re-fit an overseas factory, and launched a series of new products to keep our 220 employees working, engaged, and contributing during the year everyone wants to forget. 

Working with ZIP files

Working with ZIP files

Zip files(.zip) are compressed single files, sometimes called "archives", that contain one or more documents, photographs, videos or any variety of files. Zips make it easy to keep related files together similar to folders, but make transporting, e-mailing, downloading and...

Continue Reading →

Why did we change to Ignition Drawing?

Why did we change to Ignition Drawing?

Its been a long time coming to add more personality to our business. We set out to relaunch our brand, with something more memorable and modern.  How was our brand originally chosen? • When the business was started in 2003, we knew...

Continue Reading →

Working With Monitor Coloration

Working With Monitor Coloration

"Why Can't You Match The Original Colors?" This is a question we get every now and then. We always strive to match colors as close as we can, but a few factors make it impossible to match 100%. One such...

Continue Reading →

What is the difference between a JPG, PNG and GIF?

What is the difference between a JPG, PNG and GIF?

JPEG also shortened to JPG is a file type developed by the Joint Photographic Experts Group(JPEG) to be the standard for professional photographers. Just like ZIP files are used to compress data, JPGs compress images by reducing sections to blocks...

Continue Reading →

What can vector art do?

What can vector art do?

Vector Artwork does not rely on pixels per inch like a Bitmap. A bitmap and other standard file types such as jpeg, gif and png use pixels(or colored squares) to render complex images at the expense of being able to...

Continue Reading →

What do we mean by Bitmap?

What do we mean by Bitmap?

Bitmap graphics are the most common image format. File formats like JPG, GIF, PNG, TIF and Photoshop PSD, are all bitmap images. They are all made of small points of light called pixels(Fig 1). You may also hear these files called...

Continue Reading →

We now offer Exact Sew Outs!

We now offer Exact Sew Outs!

We wanted to give you more options to streamline your customer approval process. A lot of our customers resew our orders for customer approval which adds extra days and labor to the approval process. Where? - On the 3rd page...

Continue Reading →

RSS
12345